Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: 4 October 2026
DELIVERY AREAS
Baby Hour delivers nationwide across South Africa.
COURIER PARTNERS
We work with The Courier Guy and other reputable South African courier companies to deliver orders safely and efficiently.
The courier assigned to an order may vary depending on the customer’s location, selected delivery method, parcel size and service availability.
DELIVERY OPTIONS AND COSTS
Standard door-to-door delivery: R90
Express door-to-door delivery: R130
Free standard delivery is available on orders of R1,700 or more. Free delivery applies to standard delivery unless another option is specifically shown as free at checkout.
Express delivery is subject to availability for the selected destination.
PROCESSING TIMES
Orders are normally processed within 1–2 business days after payment confirmation.
Orders placed on weekends or South African public holidays will begin processing on the next business day.
Processing times may be longer during sales, promotional periods, product launches or unusually high order volumes. We will communicate significant delays where reasonably possible.
ESTIMATED DELIVERY TIMES
Standard delivery: Approximately 3–5 business days after dispatch.
Express delivery: Approximately 1–2 business days after dispatch.
Delivery to outlying areas may take longer. Delivery estimates depend on the destination and courier availability.
Delivery timeframes are estimates supplied by our courier partners and are not guaranteed. Delays may occur due to severe weather, strikes, public holidays, operational disruptions, incorrect delivery information or other circumstances beyond our reasonable control.
ORDER TRACKING
Once an order has been dispatched, the customer will receive tracking information by email, SMS or WhatsApp, depending on the information available and the courier service used.
Customers are responsible for monitoring their tracking information and remaining available to receive their parcels.
DELIVERY INFORMATION
Customers must provide a complete and accurate delivery address, cellphone number and email address.
Baby Hour is not responsible for delays resulting from incorrect or incomplete information supplied by the customer.
Please contact us as soon as possible if you notice an error. We cannot guarantee that delivery information can be changed after an order has been dispatched.
FAILED DELIVERY ATTEMPTS
If delivery is unsuccessful because nobody is available, the address is incorrect or the courier cannot contact the recipient, the courier may attempt redelivery or return the parcel to us.
The customer may be responsible for reasonable redelivery charges where the failed delivery resulted from incorrect information or unavailability. This does not apply where the failure was caused by Baby Hour or the courier.
DAMAGED OR INCORRECT DELIVERIES
Please inspect your parcel as soon as it is delivered.
If the parcel arrives damaged, incomplete or incorrect, contact us as soon as reasonably possible and preferably within 48 hours. Please provide:
• Your order number
• A description of the issue
• Clear photographs or a video of the parcel, packaging and product
We will investigate the matter with the courier and provide an appropriate remedy under our Return and Refund Policy and applicable South African law.
DELIVERY DELAYS
If your order has not arrived by the end of the estimated delivery period, please contact us so that we can investigate with the courier.
A delay does not automatically mean that a parcel is lost. We may first need to complete the courier’s investigation process before confirming the appropriate resolution.
RISK DURING DELIVERY
Baby Hour remains responsible for the order until it is delivered to the customer or an authorised recipient, subject to applicable South African law.
CONTACT US
For shipping and delivery enquiries, contact Baby Hour:
Email: nhlalala.ngobeni01@gmail.com
WhatsApp: 069 504 9291